For us at Olas, customer satisfaction means a day of carefree sighs – when the floor warms bare feet and home feels so good you don’t want to leave. It’s when the bus departs right outside your door in pouring rain, and when hunger strikes, your favorite restaurant is just around the corner. Customer satisfaction is also when, in a moment of frustration, your call is answered faster than you expected.

Customer Satisfaction – The Olas Way

At Olas, customer satisfaction goes far beyond meeting expectations at the moment of purchase. For us, it means ensuring that residents feel the same sense of care and quality years later. True satisfaction is not only the absence of problems but the confidence that their home was built by people who genuinely care about everyday life within it.

Listening and solving

Customer Service Manager Hannamari Peltomaa is known for her problem-solving skills and responsiveness. She believes satisfaction comes from listening carefully to residents’ wishes and making them happen whenever possible. Equally important is answering questions promptly and clearly, so future homeowners are never left wondering about schedules or solutions. Even simple-sounding changes may require technical reviews, but Hannamari works with specialists to find the best alternatives. She emphasizes that many possibilities can be clarified early in the process, ensuring residents have a clear vision of their future home.

Quality and details

Site Manager Marika Lahti focuses on long-term satisfaction by ensuring construction is carried out with precision. Her role is to anticipate what residents may not know to request themselves, making thoughtful and durable decisions on their behalf. Staying on schedule is essential, but so is the final impression: when residents move in, every detail matters. Perfect finishes and quick handling of any post-handover adjustments maintain trust and create lasting satisfaction.

At Olas, we believe customer service is the cornerstone of strong growth. By combining attentive communication with uncompromising quality, we create homes where residents can truly enjoy smooth and worry-free everyday life.